BU2U Virtual Workshops
ALL OF THE FOLLOWING SEMINARS & WORKSHOPS CAN BE BROUGHT TO YOUR SITE VIRTUALLY!
BU2U- Master’s Degree Program “Virtually” (2 day facilitated training over the internet)
(2 Day Seminar)
It’s the exact same Birthday University Masters degree program except without the travel fees. The entire program is brought to you live, but over the internet. Frank will instruct over Skype, with PowerPoint, video and sound streaming through a Go-To Training session. Frank will work with a your “employee trainer” and facilitate the same content, games and live demonstrations that would happen if he was there
BU2U On Site Front Line Party Team Training
(2 Day Training)
Once you have developed standardized training operation and systems manuals, Frank will install your new concept to your existing or new party team as well as future trainers on site, via Skype and Go-To Training. Working in conjunction with your future trainer as a live assistant, the same content and demonstrations that Frank would teach if he were there, allows your team to “See” and “Live” it training style. Two evenings, four hours each will get your party team motivated and kick start your party program to an all new level of profitability.
Remarkable Parties – The Past Present & Future 
(1 day Seminar)
Throughout the 10 years BU has been teaching the business of remarkable and profitable parties, many lessons have been learned along the way. Birthday Party programs continue to play a major role in the success of all family oriented businesses. Attendees agree, in today’s marketplace you need to evolve, change and offer a variety of new options to continue growing.
Remarkable Parties – The Past, Present & Future workshop is a one day program presented in a high energy, fun and interactive format. It’s design is for management and party teams looking to understand their current party program, as well as how to grow past its limitations. They’ll be reenergized, while leaving with new ideas, insightful thinking and the details of how to create a more unique and meaningful party experience that WOWS and leaves people “Remarking” about it.
Striking Parties – Bowling Party & Group Events Past, Present & Future
“IT’S THE WAY YOU DO BUSINESS! It’s not just about the bowling. Bowling attractions along with food and beverage have been the standard in all bowling business, but have become a commodity in the mind of the consumer. Similar to customer service, it’s expected and no longer is a sustainable reason for consumers to choose you. When your concept blends your market shrinks to those who are attracted by your tangible attraction, your low “not so profitable” price or your location. If bowling is not their favorite, they will not choose you and if they do it will be based on price and location.
Now more than ever, your events must be unique if you want to be the bowling attraction of choice. You must eliminate frustration, while creating intangible value, if you want them to tell your story as well as come back more often. The alternative, getting lost in the second tier of the decision making process. They'll choose to go somewhere else because it’s closer or cheaper or not go at all. What are people saying about you?
Party Team (Host/Hostess) “POP”
(1 day Seminar)
Party team “POP” is for your party supervisors and front line party team members. The most powerful “unique” competitive party and group event strategies embody the way you do business. It’s your Host, Coach, Hero, Captain or whatever you call them that makes each party or event different and unique. Tangible attractions, no matter how high tech, innovative or grand, will always be one dimensional. Even game oriented attractions, such as mini golf, bowling, laser tag, paintball or sport games offer some variety, but need to be organized and facilitated by someone to keep it fresh and unique each and every time. Leaving it up to chance that a birthday child will be the center of attention, while hoping parents walk away “wowed”, leaves your program thrashing in the sea of mediocrity. It’s your responsibility as the owner or manager of your group programs to give your front line the tools to succeed. This workshop does just that. It gives you, as well as your party / events team a new understanding of what, how and why parties and group events are much more than just the play attractions. It’s the why “they” are the single most important ingredient to the unique way you do business. They will walk away with specific concepts and tools to understand, create and implement into your programs when they get back.
Remarkable Guest Experiences Everyday 
(1 day seminar)
It's customer service on steroids. Learn how to facilitate each guest visit with the goal of creating a remarkable experience. Plan and implement ways to personalize guest visits, by showing you care, making them feel important and engaging them into an experience more meaningful than an everyday visit. High touch, human interaction ties positive feelings and memories into each experience. Guests love to tell their stories, over and over, especially about the unique way you do business.
Attendees interact together, and walk away with ideas and systems for their entire team to duplicate these warm, welcoming feelings every day. Your family entertainment center, amusement park, retail, restaurant or leisure business will be the talk of the town, when guests walk out saying … "Wow" I can't believe they did all that ... just for us."
Personality “POP” – Finding, Hiring, Training & Keeping Great Personalities
(1 day seminar)
They’re out there. Young people with great smiles, energy, enthusiasm and a “Can do” attitude, which will set your party facility apart from all the copy-cat concepts you currently, compete with. The challenge, they don’t know you are looking for them or you don’t know where to find them. You’ll learn a proven system and everything needed to become the talk of the town, as the place that has those great party hosts and top of mind as the place to go for a memorable party.
Crucial to experiential businesses are the individuals who orchestrate the services you provide every day. Your front line employee is the single most important element in determining guest satisfaction, value and the desire to return for another visit.
The Results: Guests are “wowed” when they perceive energy, enthusiasm, fun and unexpected entertainment value from every interaction throughout their visit. This directly impacts your party program’s image and reputation. It cements your concept as the number one choice for parties / group events and becomes a major competitive advantage. When people experience “Wow” they’ll come back more often and go out and tell others about their experience. This has the greatest impact you can have on your bottom line.
Contact Frank for more information
Birthday University
5064 Sunset Fairway Drive
Holly Springs, NC 27540