Purple Workshops - Topics That Make You Unique
Remarkable Guest Experiences Everyday 
(1 day seminar)
It's customer service on steroids. Learn how to facilitate each guest visit with the goal of creating a remarkable experience. Plan and implement ways to personalize guest visits, by showing you care, making them feel important and engaging them into an experience more meaningful than an everyday visit. High touch, human interaction ties positive feelings and memories into each experience. Guests love to tell their stories, over and over, especially about the unique way you do business.
Attendees interact together, and walk away with ideas and systems for their entire team to duplicate these warm, welcoming feelings every day. Your family entertainment center, amusement park, retail, restaurant or leisure business will be the talk of the town, when guests walk out saying … "Wow" I can't believe they did all that ... just for us."
Personality “POP” – Finding, Hiring, Training & Keeping Great Personalities
(1 day seminar)
They’re out there. Young people with great smiles, energy, enthusiasm and a “Can do” attitude, which will set your party facility apart from all the copy-cat concepts you currently, compete with. The challenge, they don’t know you are looking for them or you don’t know where to find them. You’ll learn a proven system and everything needed to become the talk of the town, as the place that has those great party hosts and top of mind as the place to go for a memorable party.
Crucial to experiential businesses are the individuals who orchestrate the services you provide every day. Your front line employee is the single most important element in determining guest satisfaction, value and the desire to return for another visit.
The Results: Guests are “wowed” when they perceive energy, enthusiasm, fun and unexpected entertainment value from every interaction throughout their visit. This directly impacts your party program’s image and reputation. It cements your concept as the number one choice for parties / group events and becomes a major competitive advantage. When people experience “Wow” they’ll come back more often and go out and tell others about their experience. This has the greatest impact you can have on your bottom line.