"RemarK"able Guest Experiences ... Everyday.
Click Dates and Venues for uncoming 2006 programs
Learning The Business of Remarkable Experiences - out of the box thinking for family amusement and leisure businesses seeking higher education and higher profits.
Hi, I'm Frank Price the founder and educator of Birthday University. The Birthday University workshop program has successfully toured the United States and international sites, for the past five years. Thousands of family businesses, parks of all sizes and municipalities, have learned how to raise their group programming, to a remarkable and more profitable level. Teaching the business of birthday parties has produced overwhelmingly positive feedback from attendees, as well as been very informative. After attending the course many students like Christy McDonald of Schlitterbahn Beach Waterpark have approached me with the discovery that "These same concepts can be used throughout the entire park, for all guests." Out of this synergy, came a new idea for differentiation and value. What if we could create this environment and teach our front lines to treat every guest that walks through our gate or doors, with special personalized attention, just like it was their birthday.
In a brand new interactive workshop, Birthday University has applied these proven ideas into the day to day operation of any type of family oriented business, wanting to raise the operational level of their guest experience with each guest, on each and every visit. This new workshop is....
"Remark"able guest experiences everyday!
Learn hands on, how to engineer each guest visit with the goal of creating a remarkable experience, so that each individual feels special ... just like it was their birthday. Plan and implement ways to personalize their visit, by showing that you care, making them feel important and engaging them into an experience that's more meaningful than a mere visit. It's the high touch, human interaction that ties positive emotional feeling and memories to each experience that guests love to talk about, over and over. Create systems for your entire team to duplicate these warm, welcoming feelings everyday. Your amusement business will be the talk of the town, when guests walk out saying "Wow" I can't believe they did all that ... just for us."
A “Remarkable” Experience.
A Personal “Remarkable” Experience.
A few years back, my family was “chosen” out of 10,000 guests at Disney World, for a personalized remarkable experience. We still tell the story of “Scoops” and the pin trading game he played with us. And that was over five years ago. My kids still look for Scoops, every time we go back. Personal interaction sets you apart, and builds strong, long lasting, memorable experiences.”
Frank Price founder Birthday University
"Remark"able Guest Experiences Everyday
Engineering each guest visit as a singular opportunity to create a "Remark"able experience, so that each individual feels special ... just like it was their birthday.
- 8:30 Registration & Pre seminar activity
- 9:00 Begin Workshop
- 9:15 Business with heart
- 9:30 Way beyond Service basics
- Customer sacrifice
- The experience evolution
- 10:00 Creating the "WOW"
- 10:15 Personalizing the experience
- 10:30 Break
- 10:45 Differentiation ' being unique
- Ability to charge more
- 11:00 Adding Intangible value
- 11:15 Let the experience advertise for you
- Long lasting memories (story repeated more often and to more people)
- 11:30 Setting up the environment to stage great experiences
- Sensory workshop
- 12:00 Drawing out Emotions ' putting the care back into your business
- 12:15 Relationships last ' the little things are the big things (S. Covey)
- 12:30 Lunch
- 1:30 Game show review
- 2:00 Concepts to make you unique
- 2:15 Systems to integrate Workshop
- Interacting every day
- Acknowledgement
- Queue line waiting
- Building Relationships
- Small talk
- Name recognition
- 2:45 Adding The Mary Poppins effect
- Where everything's a game
- Waiting games
- 3:15 Break
- 3:30 Creating a show
- Your facility is the stage
- Use the guests as the actors
- Making meaningful moments for all ages
- 4:00 Facilitating personalized memorable experiences
- Ride or attraction enhancement
- Personalized games, Chants
- "Remark"able moments
- Eliminating repetitive task syndrome
- 4:40 Review / Q & A / Certificates
- 5:00 end
