Birthday University

THE
EXPERIENCE
ACADEMY

A deep dive … learn, discover, and do program

Learn, Discover, Do

The Experience Academy is a learn, discover and development of a deep dive guest experience understanding in the amusement industry, while leaving with the tools necessary to achieve it.  Industry seasoned faculty speakers, including Frank Price, Sherry Howell, Russ Van Natta and other guest speakers. 

Learn the why and how to implement high levels of guest experience, guest satisfaction and emotional engagement that give your guest a reason to return.   

Discover what a great guest experience looks, sounds, tastes and feels like. 

Work towards completing the training and management tools to deliver a predictable level of guest experience that will set you apart from all others (attendees are provided with electronic templates and faculty coaching to leave with 80% of their guest experience implementation and training tools customized and ready to use)

Upcoming Experience Academy Workshops

Orlando, FL

Feb 23-24, 2022

The Experience Academy
Seminar Location:
Andretti Indoor Karting & Games | Orlando Host hotel: TBA
$399 for 1st attendee
$200 per each additional from the same company

Atlanta, GA

August 24-25, 2022

The Experience Academy
$399 for the first Student
$200 per additional person.

Location: Tentatively Andretti’s host hotel TBA

Deep Dive Differentiation

Both programs will differentiate from other association and rogue industry educational programs by offering a more complete understanding of how to and all the tools to understand the concepts, but also the details to take it back, change, execute, and achieve the desired results.

The Experience Academy

The Experience Academy is a deep dive into the understanding of guest experience achievement, while leaving with the tools necessary to accomplish and measure it. Industry seasoned faculty speakers, including Frank Price, Russ Van Natta, Sherry Howell and many other guest speakers. 

  • Learn the why and how, to implement high levels of guest experience, guest satisfaction and reasons to return.   
  • Discover what a great guest experience looks, sounds, tastes, and feels like. 
  • Work towards completing the tools to deliver the level of guest experience you desire (attendees are provided with templates and faculty assistance to leave with 80% of their customized GE tools finished

Birthday University

A deep dive into remarkable and profitable birthday parties. Birthday University’s sole focus for 22 years has been to educate family-oriented enterprises on the business of producing remarkable and profitable birthday parties.  2022 marks the pivot and evolution of this successful educational program, going back to its roots, marketing to all amusement business enterprises (not just FEC) as well as adding adult and youth group education to fill the revenue void of declining youth party programs.  The class has been reformatted into a two-day workshop includes seasoned industry guest speakers.  Not only will attendees learn to pivot post pandemic, design a unique party, and group event concept or reengineer their existing nonrelevant formula, but continue to be on the forefront of innovation to grow their business to their desired level of success.

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