In Search of The Great Guest Experience
By Frank Price FL Price, Guest speakers include
April 2nd 2019, Chicago IL 9am -5pm (same location as Birthday University)
How do you define guest experience? If you hesitated, find it hard to explain or just don’t know, this seminar is for you. Value has a whole new meaning for today’s more sophisticated market. Competing by being cheap is the hardest and least profitable business strategy, but was it worth it and do I have a reason to return sets you apart. First, learn to understand the actual meaning of a great guest experience, how to create the systems and tools to achieve, implement, execute, reinforce and measure it. Seminar presented by Frank Price FL Price and guest speakers includes Gary Smith Fun Lab Design and Alan Kumpf Funstruction Results.
Call 919-387-1966 for details or sign up here. Click add to cart below.
$99 Per person.
|IN SEARCH OF GREAT GUEST EXPERIENCE|
|8:30am||Registration / waiting activities|
|9:00am||Guest Experience Game (don’t give a hoot)|
|9:15am||Defining Guest Experience||Guest Experience||Frank|
|a. Service Mastery||Customer Service||Frank|
|c. Event experience journey path theory||Guest Experience||Frank|
|10:00am||Tools for Great Guest Experience||Guest Experience||Frank|
|10:15am||a. Setting||Setting and ambiance||Mic|
|11:15am||c. Performance agreement||Guest Experience Tools||Frank|
|d. Team development system overview||Guest Experience Tools||Frank|
|e. The Journey path – service to experience||Guest Experience Tools||Frank|
|Journey path development workshop||Guest Experience Tools||Frank|
|12:00 noon||Management & accountability of the systems||Leadership||Alan|
|12:30pm||Lunch (on own)|
|1:30pm||After lunch game (train Wreck)|
|1:45pm||Understanding Your Workforce||Team development||Frank|
|(Millennial and Generation Z)||Team development||Frank|
|FOP – Ferreting Out Personality||Team development||Frank|
|Your Personality temperament debrief||Team development||Frank|
|Posting and ads for today’s generations||Recruiting||Frank|
|The high performer “Jedi”||Recruiting||Frank|
|3:15pm||Group audition game||Hiring||Frank|
|Orientation – Communicates your culture||Hiring||Frank|
|4:15pm||Managing for productivity||Leadership||Alan|
|5:00pm||Retaining and reinforcement||Leadership||Frank|
|5:15pm||Q & A|
In Search of The Great Guest Experience
It’s becoming the perfect storm. A whole new young generation emerges, the lowest unemployment rates in memory, a smarter, more selective young workforce is disrupting the employee landscape once again. If you are frustrated trying to hire the unemployable or a young workforce who “you” need more than they need you, then this seminar is for you. The perfect team is out there, you just don’t know where to look or how to entice and draw them to you. If you are using outdated, irrelevant recruiting and hiring technics, then you are caught in an endless loop of employee frustration.
Relevant leadership in search of a young workforce with great attitudes, smiles, energy, enthusiasm and personality, give real meaning to your business. They set your facility apart from all others; by the way they make your business “Pop”. It’s the secret ingredient that justifies the price you can charge, and how you achieve a highly desired, intangible, value-added experience. Your front line employee is the single most important element in determining satisfaction, personal wow and the desire to return for another visit. When guest expectations are met or exceeded they come back more often and go out and tell others about their experience. The investment in your “People” will have the greatest impact on your long-term bottom line; no matter what tangible attraction your business offers. This session will teach a proven system based on personality temperament fit and everything needed to recruit, hire, train, retain perfect managers and employees that become known as the place where everyone cares and has the desire to serve your guest, just like they were family.